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Improve request management in the back-office

Related product area: Notifications

Improve request management in the back-office
Open→Work in progress

I would like to be able to answer user request directly from the back-office or throught a consol management without sharing my specific email. So every administrator would be able to do so.

Thank you

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J'aimerais pouvoir répondre aux demandes des utilisateurs directement depuis le back-office ou via une gestion de console sans partager mon email spécifique. Ainsi chaque administrateur pourrait le faire. Merci