Terms & Conditions

Privacy Policy

Your privacy and security are important to us. This Privacy Policy explains how we may process your data when you use Opendatasoft’s Community website (hereinafter referred to as the "Site") or in the course of our business.

I. Who are we?

This policy applies between any person concerned by the processing of their personal data and OPENDATASOFT SAS (hereinafter referred to as "Opendatasoft", "We" or "Us"), a simplified joint stock company incorporated under French law with a capital of 399,509 euros, registered in the Paris Trade and Companies Register under number 538 168 329 and having its registered office at 32 avenue de l'Opera, 75002 Paris (France).

II. What is Opendatasoft's commitment to privacy?

1. Presentation of the RGPD and the objectives of this Privacy Policy

Opendatasoft is committed to privacy and ensures that personal data is respected and protected. We have placed at the center of our commitments the protection of the personal data of our customers and users, as well as the personal data that they may entrust to us when using the Site or in the context of our activities, and consequently to comply with Law No. 78-17 of 6 January 1978 known as "Informatique et Libertés", as amended, and the European Data Protection Regulation No. 2016/679 ("RGPD"), which came into force on 25 May 2018 (hereinafter the "Regulation").

This Privacy Policy is designed to help you understand how and why we may collect and process personal data, and how you can exercise your rights.

If you have any questions about this document, please do not hesitate to contact our Data Protection Officer at dpo@opendatasoft.com.

2. Who is subject to this privacy policy?

This Privacy Policy applies to anyone who provides or entrusts us with personal data. It may be updated, in particular to take account of changes to our services, technology, or legislation. These updates will take effect as soon as they are made available on our Site.

3. What is meant by "personal data"?

For the purposes of the Regulation, "personal data" or "personal information" means any information relating to an individual who can be identified directly or indirectly, such as the surname, first name, e-mail and postal addresses of an individual, his or her image, an IP address, location data, etc.

III. Does Opendatasoft process personal information?

Opendatasoft may collect personal data when you visit the Site, when you contact us, or in the course of our activities. This personal data is processed by Opendatasoft as the data controller.

1. What types of personal data may be processed by Opendatasoft as data controller?

When you browse or interact on our Site, we may collect various categories of personal data. This may include, but is not limited to:

Mandatory data related to your identity (username, email address);
Optional data related to your professional situation (company, job title, country, city, LinkedIn profile) and other information you choose to share as part of your use of the Site.

2. How is your data used?

We may process personal data for the following purposes:

Provide Opendatasoft Community services (account setup, proper functioning, and improvement of the platform...);
Answering and processing your messages, in particular your questions or requests for information and your demo requests;
Processing your newsletter and/or event subscriptions, inviting you to events organized by Opendatasoft or its partners;
Informing you about new features, commercial offers, or the latest information on Opendatasoft's activities, in particular for prospecting purposes;
Managing the relationship with clients who have subscribed to Opendatasoft's services;
Ensuring the smooth operation and continuous improvement of the Site;
Ensure the security of our Site;
To understand how users navigate our Site, but in a non-personalized way.

Opendatasoft also uses cookies while you are browsing its Site. You can find out more about Opendatasoft's use of cookies by consulting our cookies policy below.

3. What are the retention periods?

We will only retain your data for as long as is necessary for the purposes for which it was collected and, at the most, within the limits provided for by the Regulation, i.e. depending on the case:

To send you our newsletters: until you unsubscribe (via the link included in the newsletters);
For customer management: 3 years from the end of the commercial relationship;
For commercial prospecting: 3 years from the date of our last contact;
For the proper operation and continuous improvement of the Site: see the durations indicated in the Cookie policy.

4. Who will receive my data?

Your personal data will only be sent to authorized Opendatasoft personnel with a need to know, will be kept confidential and will not be sold or shared with third parties without your permission.

Opendatasoft also uses certain trusted third parties to perform certain functions and provide services to you. In the event that any of the above third parties are located outside the European Economic Area (EEA), Opendatasoft will ensure that the transfer of personal data is subject to appropriate safeguards in accordance with the Regulation.

5. What rights do I have regarding my personal data? How can I exercise them?

You have the right to:

Access, modify, and delete your personal data;
Restrict, transfer, delete, revoke, and oppose your consent;
Not be subject to a decision based exclusively on automated processing, including profiling;
Determine the fate of your data in the event of your death.

You can exercise these rights at any time by sending an e-mail to the Data Protection Officer of Opendatasoft at dpo@opendatasoft.com or by post.

You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), in particular on its website www.cnil.fr.

Cookies Policy

Opendatasoft uses cookies on this website.

What is a cookie?

A cookie is a piece of information, usually small in size and identified by a name, that can be sent to your browser by a website to which you connect. Your web browser stores it for a period of time and sends it back to the web server each time you connect. Cookies have many uses: they can be used to store your customer ID at a merchant's site, the current contents of your shopping basket, an identifier that can be used to track your browsing for statistical or advertising purposes, etc.

What are cookies used for on the Opendatasoft site?

Opendatasoft uses different types of cookies:

“Functional" cookies

These cookies are strictly necessary to ensure access and optimal use of the services provided. These cookies are placed automatically on your browser.

Supplier name	Cookie name	Duration	Function
Gainsight	Locale	5 years	The cookie determines the preferred language and country-setting of the visitor - This allows the website to show content most relevant to that region and language.
Gainsight	anon:new_visit	30 Minutes	Used to see if it’s a first-time visit of a user to the platform - If so, then show the cookie banner and any other first-time displays.

“Analytics" cookies

These cookies are used to analyze how users use the site and understand their browsing behavior in a non-personalized way, in particular to provide audience measurement information.

Supplier name	Cookie name	Duration	Function
Gainsight	_gid (Google Analytics)	24 hours	Track anonymously the visit of the user. These two anonymity parameters are set in order to conform to EU cookie law: - Anonymize IP = True - displayFeaturesTask = null

Social media + embedded videos cookies

These cookies are used to help us get to know you better so that we can provide you with a personalized experience.

Supplier name	Cookie name	Duration	Function
Gainsight	insights-store	Persistent	This cookie is used to determine which products the visitor has viewed - This allows the website to promote related products.

How do I configure cookies on my browser?

You can configure your choices through our cookie management center.

You can also change your browser settings. Each browser has a different configuration for managing cookies and your choices. This is described in your browser's Help menu (Options or Preferences), which will tell you how to change your preferences regarding cookies.

Some browsers also offer the "Do Not Track" option, which you can use to prevent cookies from being placed on your terminal.